Client Support

Support to help you maintain,monitor and grow

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As the web evolves we have the opportunity to move beyond the online brochure style of website to create truly powerful online applications. This new supercharged online presence can help us engage better with stakeholders, upgrade business processes and document the rich and inspiring story of your organisation.

As our websites become more integral to organisations we must invest in their care, security and development.

But that’s not all, we need to be continually evaluating how audiences are using your website and how you can adjust and optimise your site in order to increase engagement or sales. This way your website / online applications can be truly responsive to  changes in the internal and external environment.

Lets put a stop to expensive redesigns every few years.  Increase your impact and save you money by investing in continuous innovation.

Our monthly support plans

No long term contract – cancel anytime.

Maintain

Keep your website safe, secure and performing beautifully
£36/Month
  •  Software updates
  • Uptime & Security Monitoring
  • Daily backups & Disaster recovery
  • Monthly report on updates, performance, visitors and engagement
  • Quarterly consultation to set strategic objectives & plan work for the next 3 months
  • Email support
  • 30 minutes of support time per month  (*overage billed at normal rate)
  • Hosting can be added to this package, price dependant on size of site and monthly traffic
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Maintain & Grow

Grow your reach & increase your social impact
£360/Month
  •  Software updates
  • Uptime & Security Monitoring
  • Daily backups & Disaster recovery
  • Monthly report on updates, performance, visitors and engagement
  • Quarterly consultation to set strategic objectives & plan work for the next 3 months
  • Email support
  • 4 hours of support time per month  (*overage billed at reduced rate)
  • Hosting can be added to this package, price dependant on size of site and monthly traffic
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Content management training

£250 + VAT

If you have the capacity to update your website in-house then you are in luck! We’ve created a site for you using WordPress CMS and it’s incredibly easy to use.

As straight forward as we’ve made it, it can often help to site down and go over the site with someone friendly who can talk you through the new environment.

Pre or post launch we offer a 2 hour training session for a small group – no more than 3. We’ll cover everything you need to know to login and update the content on your site. There will be plenty of time to ask questions and we will leave you with access to our written and video tutorials so that you can refer back to them if you ever need a refresher.

Book a training session

Frequently asked questions

How do I request support?

You can request support by emailing support@postcreative.co.uk. We’ll get back to you with a estimation of how long the task with take to complete but if you have any specific deadline please let us know and we’ll do our best to meet it.

Does my monthly time roll over?

The support contracts are charged annually although they can be paid monthly and cancelled at any time.

We make sure we have the resource in-house to cover the support time our clients subscribe too. We want to be flexible so we will allow unused hours to roll over within each quarter but not beyond. At the end of each quarter you return to your subscribed hours.

We do this to ensure we have the resource available to respond quickly to your requests. If too much time is banked by anyone client that reduces our ability to respond to other clients changes as quickly.

If you cancel your contract and haven’t used all of your hours there will be no refund provided.

What if I occasionally need more hours?

If you have any requests that will take you over your hours for the month and you don’t have any banked, you’ll be charged at our normal rate for the additional time. Don’t worry we’ll let you know before going ahead with any work that could elicit additional costs.

If you are on the Monitor and Grow package you will receive a 40% discount on our normal rate for additional hours used each month

What happens at the quarterly strategic meetings?

We are obsessed with aligning the development of your website with your organisations strategy. Your website is a powerful business tool and we can help you make it work hard on your behalf.

In our initial meeting we will begin by developing a digital strategy that will look at your website and your other digital communication channels. We will help you develop a set of measurable objectives that will help you use these tools to further the goals of your organisations.

We will also develop a work plan for the coming month that will include the content that you need to develop and any technical, design or content work you need from us.

Each meeting we’ll analyse the data we collect from your website and social media tracking and look at ways we can continue to improve engagement, sales and impact.

I'm going over my hours on a regular basis

If you have big ambitions and find the work you want to do is taking up more hours than the plan you have then we can move you to the next level of plan in the next quarter.

If you need more hours than the amount shown in the Grow plan we can devise a tailored package for your organisation.

What happens if my site breaks or goes down?

The whole purpose of our client plans is preventative care, so we hope to prevent any downtime or bugs from happening.

If something critical does happen please email us at support@postcreative.co.uk. You can also call us on 0141 552 9830 or text 07810620900 if you get the answering machine.

We will drop all other tasks and deal with any critical issues as a matter of urgency.

What kind of tasks included in the support time?

Anything you can fit into the support time you can have. This can include content updates, technical and design developments, strategic consultancy, creation of graphics, optimisation of photos, videos or audio, SEO content editing…

If you require a larger piece of work this will require a formal quote just so that everyone is clear about the potential investment required.

What is included in the monthly report?

The monthly report contains the following:

  • A list of all the tasks we completed for you this month and the total number of hours you have used
  • Your website visitor statistics, including any specific goals you are tracking
  • Social share and engagement statistics showing who is sharing and talking about your website
Do you provide hosting?

Yes we provide hosting and we can move your existing site from your old host if need be. Hosting is only available to clients on support contracts.

We don’t provide hosting on it’s own is because it’s simply not enough to ensure the continued safe and secure running of your site. If you want your site to really work for your organisation it’s going to require ongoing loving care and attention 🙂

What is GoCardless?

GoCardless is a secure way to set up direct debit subscriptions and single payments online. Your information is encrypted so it is safe to fill out the form. Take a look at there site.

We’ll still send you out a proper tax invoice for your records.

We'd love to hear from you

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